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Terms & Conditions

Introduction

Welcome to R-Royal Casina. These Terms and Conditions govern your use of our website, services, and membership programs. By accessing our website, making a reservation, or purchasing a membership, you agree to comply with these terms. If you do not agree, please refrain from using our services.

Reservations and Payments

All reservations are subject to availability and confirmation. Guests must provide accurate booking information. Payments must be made in accordance with the rates and policies stated at the time of booking. R-Royal Casina reserves the right to cancel any reservation if payment requirements are not fulfilled.

Check-in and Check-out

Guests are required to present valid identification at check-in. Standard check-in and check-out times apply unless otherwise agreed. Early check-in or late check-out is subject to availability and may incur additional charges.

Cancellation Policy

Cancellations and modifications are subject to the cancellation policy in effect at the time of booking. Applicable fees may be charged depending on the timing of cancellation. Refunds, where applicable, will be processed according to our standard procedures.

Guest Responsibilities

Guests are expected to respect resort property, staff, and other guests. Any damage caused to property may result in additional charges. R-Royal Casina reserves the right to refuse service to any individual engaging in unsafe, illegal, or inappropriate behavior.

Use of Facilities

All facilities must be used responsibly and in accordance with posted guidelines. R-Royal Casina is not liable for accidents, injuries, or loss of personal belongings resulting from misuse of facilities.

Liability

R-Royal Casina is not responsible for loss, theft, or damage to personal belongings. Guests are advised to keep valuables secure. We are not liable for delays, cancellations, or service interruptions caused by events beyond our control.

Membership Terms

• Memberships are non-transferable except to the registered nominee.
• Digital memberships are considered fully valid and official.
• Children are defined as guests under 7 years of age.
• Additional charges apply for extra food, beverages, or additional persons.
• No refunds or benefits will be provided once the Prestige Royal membership has been utilized or after the one-year membership tenure has expired.
• Trips under the Imperial Royal membership are subject to availability under promotional offers only, and benefits cannot be altered.
• Government taxes apply to all products and services.

Privacy

Guest information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in that policy.

Changes to Terms

Guest information is hR-Royal Casina reserves the right to update these Terms and Conditions at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.